My account has been locked for security purpose, now facebook is asking for my ID card...

GetHuman2643278's customer service issue with Facebook from March 2019

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The issue in GetHuman2643278's own words
My account has been locked for security purpose, now facebook is asking for my ID card to match my name and picture but i have used my nick name as my facebook id.*Now my ID card would not help to unlock my account. Please let me to log in and change my name...*I sent a pic with is my full name but i didn't understand that I have to send my face pic too.*Now I can't do anything.*Please advis me what to do to recover my account.*******@***.com**User name...*Mile Desa
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Customer service issue
Reported by GetHuman2643278
Mar 30th, 2019 - 6 mons ago
I have an issue with Facebook too
Seen by 10 customers so far
Similar issue to 412544 others
0 customers following this
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman2643278 started working on this issue
Mar 30th 11:13pm
GetHuman2643278 indicated the issue is not fixed yet.
Mar 31st 7:48am