I received a message from Facebook with a one-time password on my phone, but I did not...

GetHuman-clarafo's customer service issue with Facebook from March 2019

Help with my Facebook issue
The issue in GetHuman-clarafo's own words
I received a message from Facebook with a one-time password on my phone, but I did not request it. I want to know if a) Facebook can remove the option for one-time passwords from my account to minimize the risk of identity theft, and b) Facebook can implement better security measures such that an attempted log in from a new browser or alternate location prompts the user for more identity verification tests before a password is sent out like this. Phones can be hacked too.
GetHuman-clarafo did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-clarafo fixed the problem
I contacted them via the Report a Problem link and then said Something isn't working and then selected Privacy. I didn't hear back from facebook yet but I did review their privacy settings and it looks like one-time passwords like the one I got can be disabled by enabling *-factor authentication. So I did that.
Please help with my Facebook issue
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Facebook

Customer service issue
Reported by GetHuman-clarafo
Mar 30th, 2019 - 6 mons ago
I have an issue with Facebook too
Fixed
GetHuman-clarafo shared how to fix
Seen by 15 customers so far
Similar issue to 412287 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-clarafo started working on this issue
Mar 30th 5:39pm
GetHuman-clarafo confirmed the issue is fixed. Hooray!
Mar 30th 5:54pm
GetHuman-clarafo confirmed the issue is fixed. Hooray!
Apr 2nd 5:55pm