Facebook Customer Service Issues

Archive 501

The following are issues that customers reported to GetHuman about Facebook customer service, archive #501. It includes a selection of 20 issue(s) reported March 31, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
When I click on an email notification, I see a message saying my account is temporarily locked due to an unfamiliar login attempt. They ask me to confirm if it was me trying to log in. After selecting NO, I am prompted to change my password for security reasons. However, when I try to input my current password, it gives me a warning that the old password was incorrectly typed.
Reported by GetHuman-jayshapi on dimanche 31 mars 2019 00:31
I am having trouble remembering the password for my account [redacted] Since I had no trusted contacts or an updated phone number associated with the email account, it got deleted due to inappropriate content. I've tried various passwords without success and ended up getting blocked for too many attempts since 02/20/[redacted]. Although I hadn't used the account from [redacted] until October [redacted], I returned to play my game Zoo World for motor skills and mental development. The old phone number linked to the account is no longer available. My new emails are [redacted] or [redacted] I recently tried using a phone number from when I started the account, but it led me to someone else's account, causing distress. Despite sending multiple pleas to the help desk, I have not received assistance. I miss my old zoos and appreciate any help to resolve this situation.
Reported by GetHuman-lizmatne on dimanche 31 mars 2019 00:35
I am encountering an issue when trying to access my account. After receiving a notification email, I'm being prompted that my account is temporarily locked due to a suspicious login attempt. When I indicate that it wasn't me, I am directed to change my password for security reasons. However, the system is not accepting my current password even though I am typing it correctly. I am unable to proceed and would like assistance in setting a new password to regain access to my account.
Reported by GetHuman2644006 on dimanche 31 mars 2019 00:35
When I click on a notification in my email, I receive a message saying that my account is temporarily locked due to a login attempt from an unfamiliar location. After confirming it wasn't me, the prompt asks me to change the password for security reasons. However, when trying to update the password, I encounter an issue with the current password field displaying the wrong number of dots, leading to an error message. I am unable to proceed with creating a new password and accessing my Facebook account.
Reported by GetHuman2644054 on dimanche 31 mars 2019 00:38
When I click on an email notification, I receive a message stating that my account is temporarily locked due to a login attempt from an unfamiliar location. After confirming it was not me, I am prompted to change my password for security reasons. However, when I attempt to enter my current password, there seems to be an issue with the number of dots preventing me from proceeding. I want to set a new password to regain access to my Facebook account.
Reported by GetHuman2644158 on dimanche 31 mars 2019 00:46
I am Elizabeth Ann Bolling Dominy, known as Liz. I have had an account on Facebook with the email [redacted] and passwords jes5god8 and jes5god///. Due to a prolonged illness, I couldn't access Facebook from [redacted] to October [redacted]. Recently, I was unable to log in and got blocked after multiple attempts. I type in caps due to eyesight reasons. I miss playing Zoo World, which helped me mentally and with my fine motor skills. I have tried various passwords but couldn't get back in. I am desperate to regain access as I cherish my zoos. There was a post in the Game Room which should tag Yvonne Bishop on 02/28/[redacted] from Zoo World. Additionally, on 02/22/[redacted], I tagged several close game friends. I suspect my account might have been hacked after a suspicious call regarding my computer's insurance. As a financial strain leaves me with barely enough for bills and essentials, any assistance to recover my account is greatly appreciated. Thank you.
Reported by GetHuman2644420 on dimanche 31 mars 2019 01:07
I have been banned from Facebook and Facebook Messenger for 30 days. I believe this is extremely harsh since I don't think I should be banned at all. What happened to freedom of speech? The content of my post was not severe, it was just the truth. It is disappointing how users are removed without proper consideration. We should remember this is still America, though it feels different now. It seems unfair that while some people can post disturbing images, my harmless words lead to such a lengthy ban. It is frustrating to see certain individuals making extreme statements on the platform while I am penalized for a minor comment. The double standards on display are disheartening.
Reported by GetHuman2644626 on dimanche 31 mars 2019 02:06
Hello, I am writing to address an issue with my disabled Facebook account. The account was disabled, presumably due to being created in a different region from my current location. I gained access to the account legitimately, not through hacking, as I won it in a game account giveaway. Following my win, I received login details to access the game account linked to it. I associated this account with my email, [redacted], which I have full control over, as it was set up for gaming purposes. Several days later, Facebook disabled the account and requested ID verification to prove my identity. Unfortunately, the person who originally provided me with the account no longer has access to it because I updated the account details. I possess evidence of winning the account, including a link to the YouTube giveaway video, and can contact the individual who organized the giveaway through their Facebook page. I, Keith, kindly request that the account be reactivated so I can continue playing. It seems reasonable to report a suspected hacking incident, and I assure you this was not the case. Playing Lords Mobile is a beloved hobby of mine when I am not engaged in programming or creating illustrations. Should you require the evidence I mentioned, I am more than willing to provide it. Thank you for your assistance.
Reported by GetHuman-keithndl on dimanche 31 mars 2019 02:08
I set up an account for my son using the nickname RooZmach a while back to protect his identity. I can't recall if I used my birthday or my husband's when signing up. As the account is now locked, I've submitted my ID for verification. I'm worried about potentially losing all the photos I've shared. My stress level is high, especially considering the risk of identity theft with my driver's license out there. I feel there could be better ways to handle this process. Please reach out to me urgently. I had faith in your service for creating digital memories for my son; this situation has me in a panic. Kindly unlock the account as soon as possible.
Reported by GetHuman-idahoqu on dimanche 31 mars 2019 02:39
My Facebook account under the name Lynn Allen was hacked yesterday. A person claimed I won $70,[redacted] and asked me to log out, leading to the hack. I have proof with screenshots. I used my boyfriend's last name. I want to report this to recover my account. I did not use an email to log in; I used my phone number [redacted] and the password [redacted] 9. You can contact me at [redacted]-[redacted]-32-98. I changed my number due to the hack. I can provide screenshots upon request.
Reported by GetHuman-sammyjra on dimanche 31 mars 2019 03:30
I have not violated any Facebook policies with my genuine account. I do not promote products or scam people, nor do I harass or spam anyone. I always use my real name on the platform. I have submitted my personal identification documents to Facebook for the appeal process, but have not yet received any confirmation email acknowledging their receipt of the documents. This is the third time Facebook has disabled my account without any apparent reason. I believed Facebook was a social media platform for staying in touch with friends, family, and others who follow the site's rules. There should be no valid reasons for Facebook to disable my account unless there are unclear triggers that allowed for the deactivation. I did not receive any notification via email about the account disablement. The network's programming seems problematic.
Reported by GetHuman2644951 on dimanche 31 mars 2019 04:19
I am unsure if my email was compromised prior to the Facebook breach. My email address has been removed from my account without notification. I cannot reset my password as the associated email is no longer linked. Despite having 3 trusted contacts, I am unable to recover my account and keep receiving the "trying too often" notification. Clearing cookies did not solve the issue. I am Jeremy Couch and my profile is visible, but I cannot access it. This problem has persisted since December 19, [redacted]. I am desperate to regain access to my account and the cherished memories stored within it. Any assistance provided would be greatly appreciated. Thank you for your attention.
Reported by GetHuman2644997 on dimanche 31 mars 2019 04:34
I am extremely dissatisfied with recent events. I believe in free speech, but it seems like in this online platform that doesn't matter. I want these actions to stop and for those imposing them to face consequences. Enough with the disruptive behavior, it's time to change. Hopefully, influential figures can help rectify this situation. This is disappointing and needs to be addressed promptly. Thank you.
Reported by GetHuman2645027 on dimanche 31 mars 2019 04:46
I am requesting the deletion of an old Facebook account that was created for me when I was 8-9 years old by my brother's high school friends. I do not have any information to log in and delete it myself. I am now 14, almost 15 years old, and I am in high school. I feel uncomfortable and embarrassed about the account and worry that friends may find it one day. Considering that Facebook does not allow individuals under the age of 13 to use the platform, I kindly ask for the account to be deleted. Thank you.
Reported by GetHuman2645044 on dimanche 31 mars 2019 04:55
I enlisted my son's help to create a Facebook page for our family business. Unfortunately, we were locked out of the page, and an individual disabled my account assuming my son was misrepresenting me. This page represents our hard work, dedication, and investment over the years. I urgently need access restored as this is crucial for our family business. I have substantial evidence to prove ownership, including IDs, Tax IDs, and bills. My name is Eva Cerda, and my Facebook profile is [redacted] My son, Luis, has been duly authorized to manage the page, for which he is compensated. I am prepared to provide all necessary documentation and correspondence regarding this matter. The actions taken without allowing us to clarify our situation are unacceptable. I am determined to resolve this situation promptly.
Reported by GetHuman-evasbead on dimanche 31 mars 2019 05:45
On March 28 at approximately 5:00 pm, I encountered a "session expired" error when opening my Facebook app. Subsequently, I discovered that my password had been changed, and my attempts to recover it failed as the associated email had also been altered. When checking through my siblings' Facebook accounts, I discovered that my own account was no longer searchable and had been blocked. Shockingly, my compromised account was being used to promote various internet browsing promos on multiple buy and sell groups, with the hacker actively responding to comments and messages, offering plan rates ranging from P300 to P1,[redacted]. Recently, my cousin sent me screenshots of conversations where individuals were informed about my account's involvement in these scams, leading to negative comments and demands for refunds. It is deeply distressing to be falsely implicated in such deceitful activities. Despite my best efforts, my Facebook account remains inaccessible. I seek assistance in tracking down the hacker responsible for misusing my identity and engaging in fraudulent activities. I am willing to collaborate discreetly to address this issue promptly and ensure that my account is no longer misused for malicious purposes. Your support in locating and stopping the hacker is greatly appreciated. - Abigail B.
Reported by GetHuman2645186 on dimanche 31 mars 2019 06:00
I am very disappointed and frustrated with the situation. I feel compelled to share my experience. Facebook's requirement for a photo verification has made me feel violated and disregarded. Being unable to access my account until my identity is confirmed has caused significant delays, which is unacceptable. I need to log in to manage the ads I am running for income generation, and the lost views and potential income are concerning. It is disheartening that a platform designed for engagement is inaccessible to me currently. The analogy to a drug dealer is apt - creating dependency and then withholding access is distressing.
Reported by GetHuman2645204 on dimanche 31 mars 2019 06:08
I reached out to Warren Buffett to seek assistance in starting an orphanage in India. After receiving a reply with an email address, I contacted his secretary who provided a form from the Buffett Foundation for me to complete. However, I am concerned about the authenticity of the communication. How can I verify if this is truly Warren Buffett without causing any offense? Your help in determining if this is a legitimate opportunity or a potential scam would be greatly appreciated. I am not very skilled with technology and would like reassurance before proceeding further.
Reported by GetHuman-nasjoon on dimanche 31 mars 2019 06:28
Yesterday around 11:30, when I checked my phone, I saw that my Facebook session had expired. I didn't think much of it and logged in again. To my surprise, I saw another profile named Reham Khan alongside mine (Muhammad Salman Afzal) which I did not create. I used my phone number to log into this unknown account, reset the password, and requested its deletion. However, when I tried to log back into my original account, I received an "incorrect password" message, even though I was certain of my password. The password reset email was sent to a strange address instead of my linked email, leading me to believe my account was hacked. I created a new account using my usual email, and it was accepted as if the previous one didn't exist. I'm concerned about this security breach and I kindly ask for assistance in recovering my original account where I used to be Muhammad Salman Afzal, as it seems to have been altered without my permission.
Reported by GetHuman2645372 on dimanche 31 mars 2019 07:50
Yesterday, my account was hacked, and the hacker changed my password. When trying to reset it, the phone number for verification was not available, and my email is inaccessible. The account is linked to two phone numbers, one of which is obsolete, but I can use my new number for verification. Despite not using the phone number or email to log in, I have a username I've used since creating the account. I have details to prove the account is mine. I live in the UK while the hacker is in Indonesia. My account is connected to Instagram, TikTok, eBay, and various games, and is used for online purchases. How can I regain access to my account? Thank you.
Reported by GetHuman-kylerfan on dimanche 31 mars 2019 09:06

Help me with my Facebook issue

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