Woke up this morning and my friend told me she was blocked , my boyfriend got on my pag...
GetHuman-ccheyenn's Recover Hacked Account issue with Facebook from March 2019
Help with my Facebook issue
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GetHuman-ccheyenn's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-ccheyenn will want to follow the link below to head to their help center. We will check on GetHuman-ccheyenn later to make sure it's all set or try to help escalate.
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Before contacting them, items GetHuman-ccheyenn may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-ccheyenn's own words
Woke up this morning and my friend told me she was blocked , my boyfriend got on my page , all of my photos are still there except my profile picture is changed and cover photo is changed . I forgot my email and password to my account , and the name on my account is something foreign that I can’t read . I’d really like to recover my account because I have pictures of my deceased daughter on there I can’t get back.
GetHuman-ccheyenn did not yet indicate what Facebook should do to make this right.
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