I get all messages from all my friends except one I have friended and re-friended. I do...

GetHuman2634270's Report a Problem issue with Facebook from March 2019

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Help with my Facebook issue
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The issue in GetHuman2634270's own words
I get all messages from all my friends except one I have friended and re-friended. I don't pick up anything most the times sometimes very seldom I get the bobble head she has sent something and I a link but not what she sent. Very frustrating since she is my mom. Can you please tell me what to do. Please remember I am not tech savvy so please be patient if I don't understand and be very specific thank you
GetHuman2634270 did not yet indicate what Facebook should do to make this right.
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Facebook

Report a Problem issue
Reported by GetHuman2634270
Mar 29th, 2019 - 6 mons ago
I have an issue with Facebook too
Fixed
Seen by 8 customers so far
Similar issue to 410721 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman2634270 started working on this issue
Mar 29th 5:44pm
GetHuman2634270 indicated the issue is not fixed yet.
Mar 30th 9:16pm
GetHuman2634270 indicated the issue is not fixed yet.
Mar 30th 9:17pm