HelpDesk in limbo

GetHuman2618988's Report a Problem issue with Facebook from March 2019

Help with my Facebook issue
The issue in GetHuman2618988's own words
Submit a ticket to get access back into my account ... Facebook Helpdesk ticket is currently in limbo. The Case is ******************. I have not had access to my account since September. I don't even care about the account now, I just want my data - mainly my mom's wedding photos.**The ticket says it is both open, and closed. what am I supposed to do here?
Fix the ticket, and give my data, or my account back.
I've had that account for YEARS. The only times I ever got reported, was by homophobic people, because they didn't like a few of the photos I posted. But, these reports were ALWAYS overturned upon manual review - they should not have been held against me.
I have tried the HelpDesk multiple times. Every time I try to make a new issue, it appends to the old ticket. I can't make a new ticket, and there have been no responses. To clarify, this has NOT been fixed, and I will update this comment when it has been.
I have an issue with Facebook too
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Facebook

Facebnook Helpdesk
Report a Problem issue
Reported by GetHuman2618988
Mar 28th, 2019 - a mon ago
I have an issue with Facebook too
Fixed
Seen by 4 customers so far
Similar issue to 408339 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman2618988 started working on this issue
Mar 28th 8:19pm
GetHuman2618988 indicated the issue is not fixed yet.
Mar 28th 8:20pm