HelpDesk in limbo

GetHuman2618988's Report a Problem issue with Facebook from March 2019

Help with my Facebook issue
The issue in GetHuman2618988's own words
Submit a ticket to get access back into my account ... Facebook Helpdesk ticket is currently in limbo. The Case is ******************. I have not had access to my account since September. I don't even care about the account now, I just want my data - mainly my mom's wedding photos.**The ticket says it is both open, and closed. what am I supposed to do here?
Fix the ticket, and give my data, or my account back.
I've had that account for YEARS. The only times I ever got reported, was by homophobic people, because they didn't like a few of the photos I posted. But, these reports were ALWAYS overturned upon manual review - they should not have been held against me.
I have tried the HelpDesk multiple times. Every time I try to make a new issue, it appends to the old ticket. I can't make a new ticket, and there have been no responses. To clarify, this has NOT been fixed, and I will update this comment when it has been.
I have an issue with Facebook too
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Facebnook Helpdesk
Report a Problem issue
Reported by GetHuman2618988
Mar 28th, 2019 - a mon ago
I have an issue with Facebook too
Seen by 4 customers so far
Similar issue to 408339 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman2618988 started working on this issue
Mar 28th 8:19pm
GetHuman2618988 indicated the issue is not fixed yet.
Mar 28th 8:20pm