Friend's account has been hacked. They have changed the email and mobile phone number...

GetHuman2617860's Recover Hacked Account issue with Facebook from March 2019

Help with my Facebook issue
Top Tip from another customer
To recover your Facebook account click then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman2617860's own words
Friend's account has been hacked. They have changed the email and mobile phone number associated to the account. As a result the option to recover the account is a no go because teh profile is no longer visible when trying to the find teh account. Basically, stuck in an infinite loop of not being able to recover teh account. Need Facebook to help, but cannot contact them to resolve teh issue, BECAUSE THE ACCOUNT*PROFILE IS NOT VISIBLE. Bit of falw in the Facebook customer service delivery. In fact its ****.
GetHuman2617860 did not yet indicate what Facebook should do to make this right.
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Recover Hacked Account issue
Reported by GetHuman2617860
Mar 28th, 2019 - 23d ago
I have an issue with Facebook too
Seen by 4 customers so far
Similar issue to 408151 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman2617860 started working on this issue
Mar 28th 5:32pm
GetHuman2617860 indicated the issue is not fixed yet.
Mar 29th 5:42pm