Friend's account has been hacked. They have changed the email and mobile phone number...
GetHuman2617860's Recover Hacked Account issue with Facebook from March 2019
Help with my Facebook issue
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman2617860's own words
Friend's account has been hacked. They have changed the email and mobile phone number associated to the account. As a result the option to recover the account is a no go because teh profile is no longer visible when trying to the find teh account. Basically, stuck in an infinite loop of not being able to recover teh account. Need Facebook to help, but cannot contact them to resolve teh issue, BECAUSE THE ACCOUNT*PROFILE IS NOT VISIBLE. Bit of falw in the Facebook customer service delivery. In fact its ****.
GetHuman2617860 did not yet indicate what Facebook should do to make this right.
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