I made my * year old daughter a Facebook so our out of state family could post messages...
GetHuman2617221's Recover Hacked Account issue with Facebook from March 2019
Help with my Facebook issue
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GetHuman2617221's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2617221 will want to follow the link below to head to their help center. We will check on GetHuman2617221 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman2617221 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman2617221's own words
I made my * year old daughter a Facebook so our out of state family could post messages, pics of her and could message her.. She does not have access to this account only I do. When she turns ** I will give her the password and then she may use it.. Until then I am the only one who logs in! But it's asking her for a photo id to confirm her age.. I used her birth month and day and my birth year anf she is obviously to little for an id. how do I gain back access to her account!
GetHuman2617221 did not yet indicate what Facebook should do to make this right.
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