I made my * year old daughter a Facebook so our out of state family could post messages...

GetHuman2617221's Recover Hacked Account issue with Facebook from March 2019

408048 similar
0 following
Help with my Facebook issue
First: share to improve GetHuman2617221's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman2617221's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2617221 will want to follow the link below to head to their help center. We will check on GetHuman2617221 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman2617221 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman2617221's own words
I made my * year old daughter a Facebook so our out of state family could post messages, pics of her and could message her.. She does not have access to this account only I do. When she turns ** I will give her the password and then she may use it.. Until then I am the only one who logs in! But it's asking her for a photo id to confirm her age.. I used her birth month and day and my birth year anf she is obviously to little for an id. how do I gain back access to her account!
GetHuman2617221 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman2617221 fixed the problem
We are waiting for GetHuman2617221 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2617221 fixes it.
This email address isn't valid


Recover Hacked Account issue
Reported by GetHuman2617221
Mar 28th, 2019 - 22d ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 408048 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman2617221 started working on this issue
Mar 28th 4:06pm