On **. March I suddenly got logget out of Facebook and Messenger on all devices. I trie...

GetHuman2616652's customer service issue with Facebook from March 2019

9 views | 407963 similar | 0 following
Help with my Facebook issue
GetHuman2616652's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2616652 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2616652 can let us know if they help or not.
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The issue in GetHuman2616652's own words
On **. March I suddenly got logget out of Facebook and Messenger on all devices. I tried to log in with my password, but couldn*t log in. When I tried to hit the "forgotten password" button, I could only choose to send to reset password to my old email accout, witch I no longer own. I have also connected my FB account to my new email and my phonenumber. I called Microsoft and they told me that my old email (the one that was my only option when reseting my password) had been deactivated and the email was now in use my someone else. When i tried to choose the option on facebook that I didn*t longer have access to my email, I could contact my trusted contacts. I got the codes from three of my trusted contacts, but when I pushed continue it said: "You have tried too many times, try again later". But this was the first time i tried it, so i didn*t tru many times. I waited till the next day and got the same message..*It*s really frustrating that no matter what I do, I can*t log in.

GetHuman2616652 did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman2616652
Mar 28th, 2019 - 2 years ago
Fixed
Seen by 9 customers so far
Similar issue to 407963 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman2616652 started working on this issue
Mar 28th, 2019 2:49pm
GetHuman2616652 indicated the issue is not fixed yet.
Mar 29th, 2019 3:42pm
GetHuman2616652 indicated the issue is not fixed yet.
Mar 29th, 2019 3:43pm
GetHuman2616652 indicated the issue is not fixed yet.
Mar 31st, 2019 5:22pm

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