Hello,**My name is Diamond Taylor and on ******* I switched carriers from Verizon to AT...

GetHuman2615431's Recover Disabled Account issue with Facebook from March 2019

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Waiting to see what went wrong with our suggestion for how to get Facebook help.
Before contacting them, items GetHuman2615431 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman2615431's own words
Hello,**My name is Diamond Taylor and on ******* I switched carriers from Verizon to AT&T. When I attempted to log into my Facebook, it didn’t recognize my browser on my new phone, and i was supposed to receive an automatically generated code via text to authenticate my account. I never received the text and now I cannot log into my account. Any assistance you can offer would be helpful.**Thank you
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Recover Disabled Account issue
Reported by GetHuman2615431
Mar 28th, 2019 - 21d ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 407680 others
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GetHuman2615431 started working on this issue
Mar 28th 10:38am