Hello My name is Andrew Nguyen wife Katie Cao*my wife facebook account has been hacked...

GetHuman-sunlitec's Recover Hacked Account issue with Facebook from March 2019

Help with my Facebook issue
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-sunlitec's own words
Hello My name is Andrew Nguyen wife Katie Cao*my wife facebook account has been hacked*id name on email *****@***.com, but the yahoo email also been hacked so there is no way to get the passcode, we updated our new email with my California Driver License for * days and no respond with our new contact email******@***.com please help me to recover password because the person is sending message to family asking for money **thanks*andrew nguyen
GetHuman-sunlitec did not yet indicate what Facebook should do to make this right.
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Recover Hacked Account issue
Reported by GetHuman-sunlitec
Mar 28th, 2019 - 24d ago
I have an issue with Facebook too
Seen by 3 customers so far
Similar issue to 407514 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-sunlitec started working on this issue
Mar 28th 6:51am
GetHuman-sunlitec indicated the issue is not fixed yet.
Mar 31st 6:53pm