hi! i deactivated my account back in august. now i am trying to reactivate it, but it...
GetHuman-jentrith's Recover Disabled Account issue with Facebook from March 2019
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Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman-jentrith's own words
hi! i deactivated my account back in august. now i am trying to reactivate it, but it “can’t find” any of my email addresses or my phone number. the only email address it recognizes is a former work email, and that is for my ad account - not my personal page. i cannot access that email (was laid off), and can’t remember the password so it’s a dead end. my data still exists on their servers - i was careful to deactivate instead of deleting, because i knew i’d be back. i’m a social media professional and need my original account. there MUST be a way to resolve this without creating a new account. please help! xoxo
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