my son's FB has been hacked, we cannot regain access, because the email associated with...
GetHuman2605222's Recover Hacked Account issue with Facebook from March 2019
Help with my Facebook issue
First: share to improve GetHuman2605222's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman2605222's next move: try the Facebook help center again.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2605222 will want to follow the link below to head to their help center. We will check on GetHuman2605222 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman2605222 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman2605222's own words
my son's FB has been hacked, we cannot regain access, because the email associated with that fb has not been used since he was in high school - *****@***.com and his FB old password is pumas** - we have tried to verify identity but cannot due to that email not being used in years, and so we've tried to get hotmail to help us with the same issue, cannot verify because we have not used email in years - my facebook Deneane Ward Hyde - can you help me help my son regain his access - the picture of him on FB is him, I can send recent photo from this passed weekend etc... *****@***.com is me - I am Darrion Geiger's mom
GetHuman2605222 did not yet indicate what Facebook should do to make this right.
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