i have been using an old email account that i cannot get the info for. I recently also...

GetHuman2604411's Recover Hacked Account issue with Facebook from March 2019

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Help with my Facebook issue
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GetHuman2604411's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2604411 will want to follow the link below to head to their help center. We will check on GetHuman2604411 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman2604411 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman2604411's own words
i have been using an old email account that i cannot get the info for. I recently also got my wallet and identity stolen, so i am worried about being hacked so ive been changing my password a lot more frequently. I guess I forgot the password and got logged off all my accounts. the phone links did not work (i cannot recieve messages from facebook on my phone for conformation code, for some reason, and other methods of recovery did not work. I do not feel comfortable uploading my drivers liscense to facebook. I have opened a new page, but still do not have access to any of my pictures from my baby, life etc. please help me recover my account!!!! thank you.
GetHuman2604411 did not yet indicate what Facebook should do to make this right.
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Facebook

Recover Hacked Account issue
Reported by GetHuman2604411
Mar 27th, 2019 - 25d ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 405806 others
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Timeline
GetHuman2604411 started working on this issue
Mar 27th 3:45pm