I went through the process of trying to recover my hacked account. I clicked on the com...

GetHuman-kctrotto's Hacked or Disabled Accounts issue with Facebook from March 2019

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Before contacting them, items GetHuman-kctrotto may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-kctrotto's own words
I went through the process of trying to recover my hacked account. I clicked on the compromised account link and was able to enter a new email for help securing my account with an old password. They then asked for an ID. I sent a photo. I then received an email from Facebook, but it was in Arabic. I assume this is because the hacker changed my language preference, but it is unsettling non the less and I'm not sure if I can reply to this email or not. When I translated the email, it said they still needed a photo of my Id. I am hestitant to send it because of the language change and also I am unsure of the email address validity. Not sure how to proceed.
GetHuman-kctrotto did not yet indicate what Facebook should do to make this right.
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Hacked or Disabled Accounts issue
Reported by GetHuman-kctrotto
Mar 26th, 2019 - a mon ago
I have an issue with Facebook too
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Seen by 4 customers so far
Similar issue to 403332 others
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GetHuman-kctrotto started working on this issue
Mar 26th 3:13pm