I have a issue on using messenger.*At first, I using android phone to make an account...

GetHuman-jkpang's Recover Account issue with Facebook from March 2019

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The issue in GetHuman-jkpang's own words
I have a issue on using messenger.*At first, I using android phone to make an account, after that I only connect the account to the IPad, so that both of the phone can get the same information as well. But I'm using it without a Facebook, so that I try to create a new account again, but at the last step, they ask me whether are you the person that is in your contact lists, there are two buttons, if I not mistaken, they write that one is yes, another one is no. *So, I press no because it's not me. After that, they renew the account and all the chat has gone missing. Following by my IPad, it's totally different from my android phone, the chat information is still here, but I can't even open it. They just come out a screen and state there whether is this still your phone number to continue using the messenger or you have a phone number to continue using the messenger. I press there it is still my phone number, and then they ask me to continue it by sending me a code number, after I received it, the code number is different from the previous code that I have use it for my first account of using messenger. So that I didn't type the code anyway and I keep trying to press the button "back" for five to six times, because I think it will give back the previous code for me. But after that they say that I'm get temporarily blocked because I misusing the feature by going too quickly.*Additional, I also worry that all my chat information will get missing after I type for the new code and I doesn't know the way whether messenger can backup the chat information or not. Because I didn't even use Facebook to sign in.*I hope this issue that I have meet now can be solved earlier, because I really can't use messenger anyway for now and I hope to use it at the same time...

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Facebook

Recover Account issue
Reported by GetHuman-jkpang
Mar 26th, 2019 - 2 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 401725 others
0 customers following this

Timeline

GetHuman-jkpang started working on this issue
Mar 26th, 2019 2:28am