My Facebook account was hacked over two weeks ago. I discovered Facebook had disabled m...
GetHuman-auntique's customer service issue with Facebook from March 2019
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Help with my Facebook issue
GetHuman-auntique's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-auntique will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-auntique can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Facebook has better answers for you: Facebook Help Center
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-auntique's own words
Log on to my Facebook account ... My Facebook account was hacked over two weeks ago. I discovered Facebook had disabled my account because of terms*content violation. No clue what they are referring to! I have gotten absolutely nowhere! They keep asking...how do I want it fixed! Seriously! Answer my questions and Enable me to use my account again. I was the the one hacked and inconvenienced!
I was hacked and can’t get any help. Just keep going around in circles with any of the so called “help” centers!
All I want is to be able to use my Facebook account again.
I’ve been a customer about six years now and have always tried to have fun and share with other Facebook friends in a good way. Being hacked then accused of violating terms*contents I’m not even aware of...plus not getting any answers shouts “guilty until proven otherwise!”.
The help center just sent me in circles.
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