Hi I have had to set a new Facebook account up as I have changed and forgotten my mobil...

GetHuman2636822's Recover Hacked Account issue with Facebook from March 2019

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Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman2636822's own words
Hi I have had to set a new Facebook account up as I have changed and forgotten my mobile number and email address that I was using at that time but I know the password and I have tried everythink that comes up all links to the help center to recover account and don’t seem to get anywhere I have been trying for over three years now to recover this account as it has a lot of photos of my three children growing up and that’s what I mostly use Facebook for to store photos so I would never loose them and there very important to me as it’s mostly my older two children’s photos growing up so I haven’t got them anymore I have emailed facebook a good few times and the same message bk saying we have took on what uve said and we are trying improve so to me it’s just an automated message could you please message me bk and let me know it’s possible to recover this account I have a lot of proof the account is mine and the new one I opened * years ago when I lost this one has some of the Same photos same name same freinds and this would mean a lot to me if I got it bk because the photos on there I haven’t got due to unforeseen circumstances that happened at the time of me not being able to get into that account because I had change my number and email address and stress that I was going through made me forget them so please could you try and sort this as so important to me thankyou that account is also set as private so when I search my name on the log in page it doesn’t come up and not even when I type a freinds name in nothing comes up I also have a friend who’s freinds with me on that account to try and get information but it’s as private from everyone so I Carnt even get all of the photos up or information of the email address I was using as I’ve said I’ve tried everythink got a lot of screen shots of the profile if you would like me to send as evidence thankyou Rachel downes *- * *
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Recover Hacked Account issue
Reported by GetHuman2636822
Mar 30th, 2019 - 6 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 411140 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman2636822 started working on this issue
Mar 30th 12:47am