Hi I have had to set a new Facebook account up as I have changed and forgotten my mobil...
GetHuman2636822's Recover Hacked Account issue with Facebook from March 2019
Help with my Facebook issue
First: share to improve GetHuman2636822's odds
Strength in numbers! Companies respond better when others are watching.
Did we steer you to the right help?
Waiting to see if GetHuman2636822 got the right customer help using our suggestion.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman2636822's own words
Hi I have had to set a new Facebook account up as I have changed and forgotten my mobile number and email address that I was using at that time but I know the password and I have tried everythink that comes up all links to the help center to recover account and don’t seem to get anywhere I have been trying for over three years now to recover this account as it has a lot of photos of my three children growing up and that’s what I mostly use Facebook for to store photos so I would never loose them and there very important to me as it’s mostly my older two children’s photos growing up so I haven’t got them anymore I have emailed facebook a good few times and the same message bk saying we have took on what uve said and we are trying improve so to me it’s just an automated message could you please message me bk and let me know it’s possible to recover this account I have a lot of proof the account is mine and the new one I opened * years ago when I lost this one has some of the Same photos same name same freinds and this would mean a lot to me if I got it bk because the photos on there I haven’t got due to unforeseen circumstances that happened at the time of me not being able to get into that account because I had change my number and email address and stress that I was going through made me forget them so please could you try and sort this as so important to me thankyou that account is also set as private so when I search my name on the log in page it doesn’t come up and not even when I type a freinds name in nothing comes up I also have a friend who’s freinds with me on that account to try and get information but it’s as private from everyone so I Carnt even get all of the photos up or information of the email address I was using as I’ve said I’ve tried everythink got a lot of screen shots of the profile if you would like me to send as evidence thankyou Rachel downes *- * *
GetHuman2636822 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman2636822 fixed the problem
We are waiting for GetHuman2636822 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.