My account was hacked over ** day's ago and I could not log in cause the password was c...

GetHuman2472890's customer service issue with Facebook from March 2019

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Help with my Facebook issue
GetHuman2472890's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2472890 will want to follow the link below to head to their help center. We will check on GetHuman2472890 later to make sure it's all set or try to help escalate.
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Before contacting them, items GetHuman2472890 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman2472890's own words
My account was hacked over ** day's ago and I could not log in cause the password was changed and when I asked Facebook for a ode to change my password they gave me the code on my phone * ***-***-**** and when I used that code to change my password it gave me a new account There was two email's on my acount *****@***.com and *****@***.com The *****@***.com was not in use cause it has been over ** year's I have not used it And the *****@***.com was the only one that worked And Facebook has sent me email's there. And Facebook has my Id cause I have sent it to them . On the new account it has nothing on it and all everything thing is lost all my contact's and everything I had from all the year's of being with Facebook. And the game's are gone I am a CEO of Soldiers Inc. And my base is a Lve. *** That took me over * year's of my time everyday and a lot of money was put into it. I need my account back please. How do I get it back. Facebook should have never gave me a new account Like I said you have a copy of my Id and my Address is on it. Vincent J. Duprey Jr. **** Vanburen Rd. Caswell Me. ***** my home phone is ***-***-**** my Cell * is ***-***-**** Please help me get back my account so I can get back to everything as before Thank you
GetHuman2472890 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman2472890
Mar 13th, 2019 - 5 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 374888 others
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GetHuman2472890 started working on this issue
Mar 13th 5:24pm
GetHuman2472890 shared this issue with friends on Facebook
Mar 13th 5:25pm