Hi,**I tried doing paid advertisement on Facebook. I have added money to my business ac...

GetHuman2468997's customer service issue with Facebook from March 2019

14 views
 | 
373290 similar
 | 
0 following
Help with my Facebook issue
First: share to improve GetHuman2468997's odds
Strength in numbers! Companies respond better when others are watching.
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Facebook help.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman2468997 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman2468997's own words
Hi,**I tried doing paid advertisement on Facebook. I have added money to my business account. Created an advertisement. At the last stage, when we publish the ad I am getting an alert - "Your account is unsettled.: You cannot perform the requested action because your account is unsettled. This means that the account has outstanding unpaid balance that could not be paid off cause by authorization failures * not enough credit * etc. Please add a new payment method or pay your card balance and try charging it again."**I checked for my dues. It is not showing any dues. I still have credits in my ad account. How to get over this problem?
GetHuman2468997 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman2468997 fixed the problem
We are waiting for GetHuman2468997 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2468997 fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman2468997
Mar 13th, 2019 - 5 mons ago
I have an issue with Facebook too
Not resolved
Seen by 14 customers so far
Similar issue to 373290 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman2468997 started working on this issue
Mar 13th 5:28am