I recently tried an application called Hootsuite to better manage my page, since i have...
GetHuman-sconry's customer service issue with Facebook from March 2019
Help with my Facebook issue
First: share to improve GetHuman-sconry's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-sconry's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-sconry will want to follow the link below to head to their help center. We will check on GetHuman-sconry later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-sconry may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-sconry's own words
I recently tried an application called Hootsuite to better manage my page, since i have had a hard time consistently making posts and wanted to improve. I ended up not liking the platform and unlinking it from my account, but in order to get it working i believe i inadvertently transferred ownership of my businesses page, and im not quite sure who it was transferred to. The page is now listed as owned by the same name as my company, but it doesnt appear to have the same thumbnail image as my page and i dont believe it is my page that "owns" it now. I am still the Admin and can provide any proof necessary to assure you i own it, but i am a little nervous about the whole thing. I got an email from Hootsuite that said the following: "Hootsuite member ********* (email: ****@******.com) has transferred ownership of social network ******** (FACEBOOKPAGE) to the Organization". Can you give me some clarity on this and help me regain ownership? Thank you.
GetHuman-sconry did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-sconry fixed the problem
We are waiting for GetHuman-sconry to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.