Hello, Facebook team. IT seems the delivery of our ads had stopped on Facebook.**What c...
GetHuman-stepstos's customer service issue with Facebook from March 2019
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The issue in GetHuman-stepstos's own words
Hello, Facebook team. IT seems the delivery of our ads had stopped on Facebook.**What could have happened is that one of the affiliates sent our traffic to a wrong website and that might have triggered a disability of the ad account?**We are advertising training that helps people start a business by selling products on Amazon. According to Amazon, there are now over * million sellers worldwide, which account for over **% of the total units sold on Amazon.**We disclose this opportunity includes work that people have to do. We always try to comply with Facebook policies.**We want to comply with Facebook policies and advertise without any issues. We don’t advertise GET RICH QUICK schemes. In fact, we disclose that not everyone is succeeding with our programs because not everyone is putting enough effort into starting and growing their business.**Please help us with this matter. We want to be adherent and we will do what’s necessary to be compliant with Facebook ads policies.**This is really affecting our business as we have been unable to run ads for longer than * days. The ads which were ran through this business manager and backup ** were all manually reviewed by Facebook Support and as well Global Marketing Solution team, but for some reason all of the ad accounts were deactivated again shortly thereafter. (We think this could be something that is triggering the bot).**We have visited the policy page, and made sure to adhere to everything and reviewed the text, image and landing page with the Facebook team. If it is something that we are doing that is triggering this, please let us know so that we can avoid this from happening again.**We would highly appreciate a phone call if possible at ***-***-**** to avoid this from happening in the future. **Kind regards*Sohrab
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