I ordered shoes on Facebook marketplace. Paid for the item plus additional amount for p...

GetHuman2461640's customer service issue with Facebook from March 2019

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The issue in GetHuman2461640's own words
I ordered shoes on Facebook marketplace. Paid for the item plus additional amount for postage. Kept asking for tracking number and seller never provided. Then finally I asked her for my money back. She denied me and then blocked me. I never got the item in the mail. And I sent $** for product and then $** for shipping. I am out that money. I have reported selling via facebook. I have gone through support and heard nothing back. I am frustrated with Facebook marketplace. I thought this was a huge and safe company and I’m irritated I can’t talk to anyone on the phone. I’m not getting emails back. I need to solve this problem. People are getting away with this because they know they can and people like me are getting taken advantage of. Please help me.
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Customer service issue
Reported by GetHuman2461640
Mar 12th, 2019 - 5 mons ago
I have an issue with Facebook too
Not resolved
Seen by 5 customers so far
Similar issue to 372283 others
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GetHuman2461640 started working on this issue
Mar 12th 3:27pm