I ordered shoes on Facebook marketplace. Paid for the item plus additional amount for p...
GetHuman2461640's customer service issue with Facebook from March 2019
Help with my Facebook issue
First: share to improve GetHuman2461640's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman2461640's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2461640 will want to follow the link below to head to their help center. We will check on GetHuman2461640 later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman2461640 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman2461640's own words
I ordered shoes on Facebook marketplace. Paid for the item plus additional amount for postage. Kept asking for tracking number and seller never provided. Then finally I asked her for my money back. She denied me and then blocked me. I never got the item in the mail. And I sent $** for product and then $** for shipping. I am out that money. I have reported selling via facebook. I have gone through support and heard nothing back. I am frustrated with Facebook marketplace. I thought this was a huge and safe company and I’m irritated I can’t talk to anyone on the phone. I’m not getting emails back. I need to solve this problem. People are getting away with this because they know they can and people like me are getting taken advantage of. Please help me.
GetHuman2461640 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman2461640 fixed the problem
We are waiting for GetHuman2461640 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.