I ordered shoes on Facebook marketplace. Paid for the item plus additional amount for p...

GetHuman2461640's customer service issue with Facebook from March 2019

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Help with my Facebook issue
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The issue in GetHuman2461640's own words
I ordered shoes on Facebook marketplace. Paid for the item plus additional amount for postage. Kept asking for tracking number and seller never provided. Then finally I asked her for my money back. She denied me and then blocked me. I never got the item in the mail. And I sent $** for product and then $** for shipping. I am out that money. I have reported selling via facebook. I have gone through support and heard nothing back. I am frustrated with Facebook marketplace. I thought this was a huge and safe company and I’m irritated I can’t talk to anyone on the phone. I’m not getting emails back. I need to solve this problem. People are getting away with this because they know they can and people like me are getting taken advantage of. Please help me.
GetHuman2461640 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman2461640
Mar 12th, 2019 - 5 mons ago
I have an issue with Facebook too
Not resolved
Seen by 5 customers so far
Similar issue to 372283 others
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Timeline
GetHuman2461640 started working on this issue
Mar 12th 3:27pm