my friend account had been hacked and the hacker changed the primary email address*and...

GetHuman-waelmoh's customer service issue with Facebook from March 2019

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The issue in GetHuman-waelmoh's own words
my friend account had been hacked and the hacker changed the primary email address*and she cant even recover it*even using trusted friends code*here is the account**https:**www.facebook.com*lamia.ehab.****her old mail address is******@***.com***the hacker mail address******@***.com****old password is ****************lololamia******and these are the codes of trusted friends****************when we enter codes we get *You are trying too often. Please try again later.*please help as you can
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Facebook

Customer service issue
Reported by GetHuman-waelmoh
Mar 12th, 2019 - 5 mons ago
I have an issue with Facebook too
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Seen by 4 customers so far
Similar issue to 372167 others
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GetHuman-waelmoh started working on this issue
Mar 12th 2:11pm