I'm Project Manager at Softjurn Inc. (softjourn.com) - technology service provider. We...

GetHuman-tshyssa's customer service issue with Facebook from March 2019

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The issue in GetHuman-tshyssa's own words
I'm Project Manager at Softjurn Inc. (softjourn.com) - technology service provider. We have started a project for our client (ticketing service) to help them fight a chargeback fraud by means of social media. The idea is to check on the public pages if a person that claims he*she didn't initiate the ticket purchase and wasn't at the event, actually posted something on their account. *To accomplish that we need to parse possible account feed to see if there is anything there related to the event. *We noticed that automation tools usage is not allowed by Facebook policies and would like to know what is the process to get your approval. **Looking forward to hearing the next steps from you.*Taras
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Facebook

Customer service issue
Reported by GetHuman-tshyssa
Mar 12th, 2019 - 5 mons ago
I have an issue with Facebook too
Not resolved
Seen by 14 customers so far
Similar issue to 372078 others
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GetHuman-tshyssa started working on this issue
Mar 12th 1:20pm