Hello!**Last Thursday I decided to reset my phone without a second thought, thinking th...

GetHuman-dannalar's customer service issue with Facebook from March 2019

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The issue in GetHuman-dannalar's own words
Hello!**Last Thursday I decided to reset my phone without a second thought, thinking that I wouln't have any problems downloading and signing in back my account. I completely forgot that I turned on the two-factor authentication of my facebook account with google authenticator. After resetting my phone and downloading my apps all over again, my dilemma started. As I was signing back in my facebook account, it asked for a login code, that's when I remembered that I connected it with google authenticator. Then I went to the app and tried logging in. Now, google authenticator needs my username and code which I can't remember what I put in it before. Well, as a summary, I can't log in back to my facebook account because I can't remember my google authenticator account. I really hope you can help me with this. I want my account back. I already submitted a picture of my birth certificate regarding this issue. I don't know when you'll get back to me. Is there any way you can speed up the process? Thank you in advance!
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Facebook

Customer service issue
Reported by GetHuman-dannalar
Mar 12th, 2019 - 5 mons ago
I have an issue with Facebook too
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GetHuman-dannalar started working on this issue
Mar 12th 11:34am