First, my account was hacked, causing me to change my password for my account. After th...
GetHuman-beauso's customer service issue with Facebook from March 2019
Help with my Facebook issue
First: share to improve GetHuman-beauso's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-beauso's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-beauso will want to follow the link below to head to their help center. We will check on GetHuman-beauso later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-beauso may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-beauso's own words
First, my account was hacked, causing me to change my password for my account. After that I had not used my account for awhile and tried to sign back in. I could not remember the password so I clicked forgot password. It sent me an email that gave me a recovery code to type into my forgot password screen. Every time I type the EXACT code that I am given, the system says that it does not recognize the code. I have attempted this forgot password system several times on different devices. I would like to be able to get a new password and continue to use the email that you are going to email me at for my Facebook account. Thank you for your time, Beau Collin.
GetHuman-beauso did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-beauso fixed the problem
We are waiting for GetHuman-beauso to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.