Respected Sir*Madam,**Since February *, ****, my facebook account https:**www.facebook...

GetHuman-aboveen's customer service issue with Facebook from March 2019

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The issue in GetHuman-aboveen's own words
Respected Sir*Madam,**Since February *, ****, my facebook account https:**www.facebook.com*NaveenCarkey which I had opened using *****@***.com got hacked. Unfortunately, I don't remember the password of that hotmail account. As soon as my account was hacked, ONLY FOR ONE TIME, I was given two options like "Send code via email" & "Send code via mobile number". After following the option **, I received the code in my mobile number and used that code to log-in but as I was logged in, I was automatically logged out. After that I was given only one option, i.e., the option of "Send code via email" which was of no use to me as I didn't remember my hotmail password. I did my best to get access to *****@***.com filling questions asked by hotmail regarding Name, Date of Birth, old passwords but I couldn't match up to their expectations. Since yesterday afternoon, as I am trying to open my fb page, I am getting message as "The link you followed may be broken, or the page may have been removed" Does that mean my facebook account has been deactivated? Please help restore*recover my facebook account as that account was more than ** years old and I have good memories inside it. **A day or two after I had no control over my FB account, I did make a Police Report here in my country, Nepal (Southeast Asia). My fb case number is Facebook *Case ********.**My Name: Naveen Karki*My Mobile number: ****-***********My Country: Nepal*My Citizenship Number: *********My close Facebook friends: Ramesh Shakya, https:**www.facebook.com*sweetee.chhetri (my wife), https:**www.facebook.com*navin.adhikari.**, Prabin Bajracharya, https:**www.facebook.com*kul.ghartimagar
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Facebook

Customer service issue
Reported by GetHuman-aboveen
Mar 8th, 2019 - 6 mons ago
I have an issue with Facebook too
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Seen by 11 customers so far
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GetHuman-aboveen started working on this issue
Mar 8th 6:49am