Hi, *I was watching a video on facebook when a message came up asking me to provide my...

GetHuman2311373's customer service issue with Facebook from February 2019

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Help with my Facebook issue
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GetHuman2311373's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2311373 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2311373 can let us know if they help or not.
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Before contacting them, items GetHuman2311373 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman2311373's own words
Hi, *I was watching a video on facebook when a message came up asking me to provide my phone number to which i would send a code to verify my account. I did this but then it asked for a photo of me to verify my identity. I have sent the photo but I have been locked out of my account. I tried deleting the facebook app and then redownloading it but it still wont work. I use my facebook for work and for important reasons and I dont understand why I have been locked out.
GetHuman2311373 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman2311373
Feb 26th, 2019 - 8 mons ago
I have an issue with Facebook too
Not resolved
Seen by 4 customers so far
Similar issue to 351715 others
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GetHuman2311373 started working on this issue
Feb 26th 8:31pm