I set up my first ad and the system kicked me out of my account. I can't get back in...
GetHuman-aaalifet's customer service issue with Facebook from February 2019
Help with my Facebook issue
First: share to improve GetHuman-aaalifet's odds
Strength in numbers! Companies respond better when others are watching.
Did we steer you to the right help?
Waiting to see if GetHuman-aaalifet got the right customer help using our suggestion.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-aaalifet may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-aaalifet's own words
I hit confirm on my very first ad run. ... I set up my first ad and the system kicked me out of my account. I can't get back in. I know my login and password but won't won't send the code to my phone so I can't log in. I've tried all the facebook help files I can find and still can't get in.
I was excited about running my first ad for my business. Now I'm considering using google ads instead. This is the second time I've been kicked out and can't get back in and there is no easy solution in their help files. Their system will not send me the SMS code to confirm login.
GetHuman-aaalifet did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-aaalifet fixed the problem
We are waiting for GetHuman-aaalifet to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Facebook customer problems.