Dear Sir*Madam,**on January **, on Facebook I saw the advertisement for Desigual clothi...

GetHuman2233226's customer service issue with Facebook from February 2019

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The issue in GetHuman2233226's own words
Dear Sir*Madam,**on January **, on Facebook I saw the advertisement for Desigual clothing. The website of the 'store' was: https:**www.desigualeshop.com* **Trusting Facebook, I did make an order from that website, and even got a confirmation mail: Order Confirmation from Desigual shop (mail address: *****@***.com ) - mail copied below, omitting my personal details. **However, in the meantime the website server cannot be found and today I received a scarf (not even Desigual) delivered to my address and nothing of the goods I ordered!**I'm wondering whether there are any criteria in Facebook for letting somebody advertise or it is just a matter of paid space and it is up to Facebook users to be scammed and deceived? In other words, what steps do you suggest me to take since I have been deceived by trusting your platform? **I hope you will take my mail seriously and reply me as soon as possible.**best regards,*Nada Harbas***Thanks for shopping with us today!*The following are the details of your order.*------------------------------------------------------*Order Number: *****Date Ordered: Thursday ** January, *****Detailed Invoice: https:**www.desigualeshop.com*index.php?main*page*account*history*info&order*id*******Products*------------------------------------------------------** x Polaris Pia Wallet (shoppro****) * €**.**** x Scarlet Bloom Leggings (shoppro****) * €**.*** Size S** x Cosmos Maldivas Backpack (shoppro****) * €**.**** x Cadency Blouse (shoppro****) * €**.*** Size L** x Star Mickey Sneakers (shoppro****) * €**.*** Size **** x Corina T-Shirt (shoppro****) * €**.*** Size L** x T-Shirt Hanoi Vietnam (shoppro****) * €**.*** Size L** x Leandro T-Shirt (shoppro****) * €**.*** Size L** x TS*PERCHE (shoppro****) * €**.*** Size L*------------------------------------------------------*Sub-Total: €***.***Flat Rate (Best Way): €*.***Total: €***.*****Payment Method*------------------------------------------------------*Payment by credit card***-----*This email address was given to us by you or by one of our customers. If you feel that you have received this email in error, please send an email to *****@***.com***-----*Copyright (c) **** desigual shop. Powered by Zen Cart
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Facebook

Customer service issue
Reported by GetHuman2233226
Feb 18th, 2019 - 8 mons ago
I have an issue with Facebook too
Not resolved
Seen by 10 customers so far
Similar issue to 339346 others
1 customer following this
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Timeline
GetHuman2233226 started working on this issue
Feb 18th 4:05pm