We had a house fire. Someone made a fake fundraiser on "our behalf" and it appears kept...
GetHuman-bkeaslin's customer service issue with Facebook from February 2019
Help with my Facebook issue
First: share to improve GetHuman-bkeaslin's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-bkeaslin's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-bkeaslin will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-bkeaslin can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Facebook has better answers for you: Facebook Help Center
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-bkeaslin may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-bkeaslin's own words
We had a house fire. Someone made a fake fundraiser on "our behalf" and it appears kept the money for themselves. We had no idea until my husband ran into this person and their mother accidentally called them out on it. I want to be sure they actually collected the money (it says the fundraiser ended, thank you for donating, that it has been verified, they were accepting donations) because this is a parent of my daughter's best friend. The fundraiser was only like $*** but its exceptionally frustrating that someone would use something like that to steal from people who had good intentions.
GetHuman-bkeaslin did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-bkeaslin fixed the problem
We are waiting for GetHuman-bkeaslin to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.