I tried to open my app on my phone and it said my session had timed out when i tried to...

GetHuman-alysian's customer service issue with Facebook from February 2019

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Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-alysian will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-alysian can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-alysian's own words
I tried to open my app on my phone and it said my session had timed out when i tried to log in it asked me for my * factor authentication which i have never set up and when i tried to enter my information it wasn't matching. I sent my picture I.D. on the help site but still haven't heard anything and its been ** hours. please contact me asap. I don't know if i should create a new Facebook or what. I cannot get into my page at all.
GetHuman-alysian did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman-alysian
Feb 18th, 2019 - 8 mons ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 338512 others
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Timeline
GetHuman-alysian started working on this issue
Feb 18th 2:34am