My account was hacked by a soon to be ex-husband. He has total control over my acct and...
GetHuman2230019's customer service issue with Facebook from February 2019
Help with my Facebook issue
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GetHuman2230019's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2230019 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2230019 can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Facebook has better answers for you: Facebook Help Center
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Before contacting them, items GetHuman2230019 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman2230019's own words
My account was hacked by a soon to be ex-husband. He has total control over my acct and has changed my phone number that was originally linked, my password has been changex. He has changed things on my about me and then removed them. He has unblocked people and contacted people through my messenger posing as me. I can provide a federal id(drivers license) with my legal name to show proof of identity. I can provide information regarding this acct to answer security questions. I can describe events and previous setups and pictures to prove authenicity of who I am. I want his log in to be removed and to fully regain access of my account.. The account is Amanda Perdue. Login was *****@***.com.
GetHuman2230019 did not yet indicate what Facebook should do to make this right.
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