Someone changed my Facebook password and my recovery email password so I'm unable to ge...
GetHuman-brakerap's customer service issue with Facebook from February 2019
Help with my Facebook issue
First: share to improve GetHuman-brakerap's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-brakerap's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-brakerap will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-brakerap can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Facebook has better answers for you: Facebook Help Center
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-brakerap may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-brakerap's own words
Someone changed my Facebook password and my recovery email password so I'm unable to get verication codes... I have the option of having * trusted friends go to the Facebook recovery page and get a code.. and under normal circumstances that would've worked but unfortunately one of the people I need to get the code from just passed away recently and so that prohibits me from getting * of * codes I need to recover my Facebook account.. please help..
GetHuman-brakerap did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-brakerap fixed the problem
We are waiting for GetHuman-brakerap to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.