Hi Facebook, my device got bad so I tried logging to my account from my sister's phone...
GetHuman-asikasuc's customer service issue with Facebook from February 2019
Help with my Facebook issue
First: share to improve GetHuman-asikasuc's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-asikasuc's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-asikasuc will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-asikasuc can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Facebook has better answers for you: Facebook Help Center
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-asikasuc may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-asikasuc's own words
Hi Facebook, my device got bad so I tried logging to my account from my sister's phone but each time I try it request for a new password , after changing the password , it will state that I have been locked out of my account and needed to provide an i.d. I have uploaded my driver's license for over *weeks now yet , I still can't log in to my Facebook since January. *Please I really need my account back because I have missed a whole lot.* Thanks.*Facebook i.d Success Esther chikadibia
GetHuman-asikasuc did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-asikasuc fixed the problem
We are waiting for GetHuman-asikasuc to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.