My account has been hacked. My friends received a video I did not send. I can no longer...

GetHuman-reginahy's customer service issue with Facebook from February 2019

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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-reginahy's own words
My account has been hacked. My friends received a video I did not send. I can no longer access or log into Facebook, messenger, or Facebook app. It says I need a two party authentication code. I have never received a code, and when I ask to resend, I don’t get one. I have followed all directions on FB help, including sending photo of my driver license and photo of myself with handwritten code and am receiving no response from FB. I have been Locked out since Tuesday. Please HELP!!!
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Customer service issue
Reported by GetHuman-reginahy
Feb 16th, 2019 - 8 mons ago
I have an issue with Facebook too
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GetHuman-reginahy started working on this issue
Feb 16th 2:56pm