In ****. nov. **. my account got hacked by some malware program and random erotic pictu...
GetHuman-kiscsab's customer service issue with Facebook from February 2019
Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-kiscsab will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-kiscsab can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Facebook has better answers for you: Facebook Help Center
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Before contacting them, items GetHuman-kiscsab may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-kiscsab's own words
In ****. nov. **. my account got hacked by some malware program and random erotic pictures were shared on my Facebook feed. I tried to report my account, but in minutes my account got banned forever. I lost my old contacts, messages and a lot of pictures – and they are really important for me. If there any chance, I want my account back with all of my history, because it wasn’t me who broke the Facebook Terms of Services, and I am a victim in this case.
GetHuman-kiscsab did not yet indicate what Facebook should do to make this right.
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