i no longer have access to my old phone number or old emai i used when i first started...

GetHuman-ascarywo's customer service issue with Facebook from February 2019

336147 similar
1 following
Help with my Facebook issue
How did GetHuman-ascarywo do it?
Waiting to hear how GetHuman-ascarywo fixed the problem to share with other customers.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
The issue in GetHuman-ascarywo's own words
i no longer have access to my old phone number or old emai i used when i first started using facebook years ago. then facebook sent an email to my current email to download my picture id which was a drivers license the next day it said enter a new password i did and it said you try to log in to much try again later. so i tried logging in * days later it said the same thing. i don't know what to do to get logged back on facebook. please help.
GetHuman-ascarywo did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-ascarywo fixed the problem
We are waiting for GetHuman-ascarywo to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-ascarywo fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-ascarywo
Feb 16th, 2019 - 8 mons ago
I have an issue with Facebook too
Seen by 9 customers so far
Similar issue to 336147 others
1 customer following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-ascarywo started working on this issue
Feb 16th 7:38am
GetHuman-ascarywo confirmed the issue is fixed. Hooray!
Feb 16th 7:40am