Hello. Recently I have been experiencing this issue with your facebook groups. Any time...

GetHuman-kiranhay's customer service issue with Facebook from February 2019

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The issue in GetHuman-kiranhay's own words
Hello. Recently I have been experiencing this issue with your facebook groups. Any time I want a post to appear on the top it gives me the option to mark it as an announcement & then pin to the top. First of all, I feel it’s pointless to mark it as an announcement as all I’m trying to do is just pin it to the top. Second of all even after marking a post as an announcement AND pinning to the top the pinned post still gets flushed out by other active*popular posts. As that’s not the point. I want the post to appear pinned on the top regardless of which other post is active or popular. Please look into that. Thank you.
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Facebook

Customer service issue
Reported by GetHuman-kiranhay
Feb 16th, 2019 - 8 mons ago
I have an issue with Facebook too
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Seen by 2 customers so far
Similar issue to 336106 others
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GetHuman-kiranhay started working on this issue
Feb 16th 6:41am