Someone has used my personal email address to make a fake account. I do not have a FB a...

GetHuman2219617's customer service issue with Facebook from February 2019

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Help with my Facebook issue
GetHuman2219617's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2219617 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2219617 can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman2219617's own words
Someone has used my personal email address to make a fake account. I do not have a FB account nor have i made this account or share my computer for anyone to make it for me. I am receiving emails daily about notifications and friend requests. I have contacted Hotmail with photo evidence and have been advised i contact you to terminate the account. When i get the notifications to my email and if i click on "someone you may know" it takes me directly into the account without password needed and even verifies my email address. I tried to change the password and deactivate the account but i cannot as i do not know the original password. The spelling of the email address is exactly identical to mine and my friends who do use FB have reported it but nothing has happened for months now.**The link to the profile is:**https:***mary.tchouwi.**** **Please, terminate the account as it is a fake account using my personal address.
GetHuman2219617 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman2219617
Feb 16th, 2019 - 9 mos ago
I have an issue with Facebook too
Seen by 1 customer so far
Similar issue to 335942 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman2219617 started working on this issue
Feb 16th 3:10am
GetHuman2219617 indicated the issue is not fixed yet.
Feb 16th 3:14am