I opened what I thought was a friends message and after that I got locked out of my acc...

GetHuman-easilver's customer service issue with Facebook from February 2019

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The issue in GetHuman-easilver's own words
I opened what I thought was a friends message and after that I got locked out of my account. When I put in my password, it says I need to verify my identity. I went through the process of sending in my ID and tried the access code route. Neither of which worked. I didn’t receive the code through my phone either time. It just sent me back to the login page each time and then would ask me to verify myself again. I want to keep my same account and not make a new one. I have so many pictures and memories. It’s been two months that I have been unable to get on my account. Thank you for any help.
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Facebook

Customer service issue
Reported by GetHuman-easilver
Feb 15th, 2019 - 8 mons ago
I have an issue with Facebook too
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Seen by 2 customers so far
Similar issue to 335344 others
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Timeline
GetHuman-easilver started working on this issue
Feb 15th 5:58pm