I change my Facebook password (they send a code to my email) , I create a new password...

GetHuman-oldaircr's customer service issue with Facebook from February 2019

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The issue in GetHuman-oldaircr's own words
I change my Facebook password (they send a code to my email) , I create a new password then it comes back with running a security check and says my account is locked, it can't identify me "try again later". This is as far as I can get, it doesn't change if I "try again later". I believe it doesn't recognize me because I am now trying to access Facebook from my iPad device, whereas before it was through a PC. I do not have a cell phone. At one point in this process I clicked on that my account had been hacked, this was an error, the account has not been hacked. I tried to create a new account, the system said I already have an account.
GetHuman-oldaircr did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-oldaircr
Feb 15th, 2019 - 8 mons ago
I have an issue with Facebook too
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Seen by 5 customers so far
Similar issue to 334916 others
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GetHuman-oldaircr started working on this issue
Feb 15th 12:09pm