Early this morning I got a notification saying my password I’ve been changed and then g...

GetHuman2211293's customer service issue with Facebook from February 2019

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The issue in GetHuman2211293's own words
Early this morning I got a notification saying my password I’ve been changed and then got on to secure my account and from there I have lost my capability of gaining access to my Facebook account.He’s asking me to verify my identity identify myself but either option is not working I do not end up receiving the code or I am not able to get which device I am I would really like this resolved this is now the second time I’ve had this happen and my other account hasn’t been recovered l.I am rather upset due to that both my accounts have photos of my children and I have not backed them up
GetHuman2211293 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman2211293
Feb 15th, 2019 - 8 mons ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 334402 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman2211293 started working on this issue
Feb 15th 1:52am