FB Live on my phone appears to record very well but as soon as I post it, the video qua...
GetHuman2210239's customer service issue with Facebook from February 2019
Help with my Facebook issue
First: share to improve GetHuman2210239's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman2210239's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2210239 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2210239 can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Facebook has better answers for you: Facebook Help Center
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman2210239 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman2210239's own words
FB Live on my phone appears to record very well but as soon as I post it, the video quality is terrible. This started about * days ago for no apparent reason. This happens no matter what location I am using but does not happen on any other device. After spending hours with Apple support, I got a new phone thinking the phone was the problem. The exact same problem now occurs on my brand new phone. This only happens on my iPhone. What can I do to fix this?
GetHuman2210239 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman2210239 fixed the problem
We are waiting for GetHuman2210239 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.