I got a new phone and am trying to open my Facebook Account. Upon trying to do so, it...

GetHuman-kendrabl's customer service issue with Facebook from February 2019

10 views | 332053 similar | 0 following
Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-kendrabl will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-kendrabl can let us know if they help or not.
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The issue in GetHuman-kendrabl's own words
I got a new phone and am trying to open my Facebook Account. Upon trying to do so, it keeps sending me an authorization code to my email, but I have not received it. I believe the email address that I set my Facebook account up on has a mistake in it. My email address is *****@***.com *I think that I left off the **** on my email when I originally set up the Facebook account, therefore that is why I am not receiving the codes. If I enter my phone number to access my Facebook account, it takes me to an old account that I must have opened years ago. How can I get back into my Facebook account if it has the wrong email address attached to it? I have had this account for years and years, and I have a lifetime of pictures attached to it as well. Please help.

GetHuman-kendrabl did not yet indicate what Facebook should do to make this right.

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Customer service issue
Reported by GetHuman-kendrabl
Feb 13th, 2019 - 4 years ago
Seen by 10 customers so far
Similar issue to 332053 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman-kendrabl started working on this issue
Feb 13th, 2019 12:08pm
GetHuman-kendrabl indicated the issue is not fixed yet.
Feb 13th, 2019 12:10pm

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