Facebook Customer Service Issues

I am having trouble accessing my email account (email x) because I forgot the password. I tried to send a reset/verification email to my '*****'@facebook.com email but cannot find it. I checked my Messenger app and primary email (email y) linked to facebook, but still no luck. Where can I locate my @facebook.com emails? Here are more details: I initially created the account with an email (email z) that is no longer active, but managed to switch to my new primary email (email y) linked to Facebook. Also, while trying to recover email x, I noticed that the ***** in *****@facebook.com is not the same username listed in my Facebook settings.

This morning, I received a notification about suspicious account activity and needed to verify my identity with a code sent to my phone. Since they had my old number, I updated it with my new one and removed two outdated numbers, inadvertently disabling two-party Authentication. Now, when I try to log in, I am stuck on the security check page with no option to select a phone number for the code to be sent. Unfortunately, my friends and family mentioned that my profile seems deleted as they cannot find me, and my profile picture is missing. I've invested 13 years in this account documenting my children's lives and all my memories. Creating a new account is not an option for me. Please, can anyone assist with this issue?

Someone has hacked both my accounts, L. Lynch 51 at Yahoo.com and [redacted] at Gmail.com. They have changed the passwords repeatedly for days. Although my laptop was stolen five days ago, I believe someone online, possibly from California, is trying to access my accounts. The person is using the name Felicia Lynch, but my name is Lisa Lynch. Please contact me at [redacted] as I need my accounts back urgently. I have important information on those accounts that I need access to.

I was contacted through Facebook by someone claiming to be Bradley J. C. He asked for money to send to his "son" in boarding school, as he is overseas and unable to access his accounts. After moving our conversation to Hangouts, his FB page was removed. I requested a photo, which matched his Facebook profile, showing him in an army jacket. Although I verified some information, he refuses to provide more details about himself. He has already taken $[redacted] from me and is now asking for more. I want to alert the real Bradley J. C. and see if there is a way to trace the email address ([redacted]).

Hello, Around a week ago, Facebook disabled my business account along with the profile account linked to it. The profile account was under the name Alrawi Ad. I didn't pay much attention to the admin name; I was more concerned about managing the business page. I submitted an appeal form several times with my real name and ID, but I have yet to receive a response from Facebook. Unfortunately, this is not the first time this issue has occurred. I had a previous business account where all the ad budget was lost. I would appreciate it if you could resolve this matter and reactivate my account as I need access to that page to reconnect with my new followers. Thank you.

As a US citizen living in both the United States and Zambia, I'm facing challenges with creating a fundraiser for an animal shelter on Facebook due to Zambia not being listed in the countries where fundraisers for personal causes are allowed. Even though I have a US bank account, a US Paypal account, a permanent US address, and can confirm my US citizenship with my passport, I'm uncertain if I can proceed with the fundraiser while residing in Zambia. I've encountered inconsistencies as I was able to donate to a friend's fundraiser in Zambia, but faced restrictions when attempting to donate to a Birthday Fundraiser also supporting Zambia. Despite not changing locations, I received a message indicating my location does not support donations. These discrepancies are confusing, and I'm seeking clarity on how to navigate creating a fundraiser for a cause close to my heart while in Zambia.

Hello, I am having difficulties accessing my two Facebook pages. The first one I can't log into because of a password issue, and the second one is also inaccessible. A few years back, I lost my phone and later found it in the oven, even though I am certain I didn't place it there. Since then, I have had multiple phone issues, such as being unable to access certain sites, experiencing dropped calls, and suspecting someone is eavesdropping on my conversations. I believe my Facebook passwords were changed by someone who now has control over my accounts. My name on Facebook is Joan Campagna, and my newer page features a picture of me with short hair at the Marine Corps ball. I would appreciate any assistance in regaining access to my Facebook pages and merging them into one. Additionally, I suspect my phone has been hacked. Your help is greatly appreciated. Thank you, Joan Campagna.

My name is Shannon Spano Peri, and my emails were stolen along with my identity. My ex-husband is a computer engineer. Please assist me in recovering both accounts as soon as possible: 1) [redacted] 2) [redacted] My previous cell phone number, [redacted], was used for both accounts. My ex now has all the software, including Apple and Microsoft. I have been off the grid for nearly 2 years and miss seeing my photos and connecting with friends. Thank you for your help, and may God bless you for your assistance. Shannon & Trey Peri I have sent multiple messages seeking help. Robert Vincent Peri Jr. ([redacted]) is one of his emails, along with [redacted] and [redacted] His cell number is [redacted], and he has been impersonating me for 2 years. He claims not to be a hacker because he possesses the necessary tools [SOFTWARE]. He has hacked not only me but several individuals on Facebook. I earnestly implore you for aid. I have reached out to the police and detectives numerous times and am doing my part to address this issue. Denise Stump, my only friend, has lent me her phone, and we live together. Please contact me at [redacted] at your earliest convenience. I am eagerly awaiting your response. Warm regards, Shannon Spano Peri You are my only hope.

Dear Sir, My Facebook account was disabled suddenly. I believe the reason is that I shared a video of my idol, "MS Dhoni," to express my admiration for him. Despite this being a positive act, I received a temporary block for two days initially, and then my account was eventually disabled this morning. I am devastated as I have been using this account for 7 to 8 years, and it holds many precious memories for me. I am uncertain about how sharing a video of my hero led to these actions by Facebook. I wish to have my account restored, as it is emotionally distressing for me to lose access to it. I kindly request assistance in resolving this matter as soon as possible. Thank you. Best regards.

I need assistance with a serious issue. Both of my email accounts have been hacked for almost two years. My ex, who is a network administrator, has been causing trouble for my son and me for nine years. I urgently need to regain access to both of my accounts. I am willing to provide any necessary information for verification. Please contact me at [redacted] If possible, contacting me via phone at [redacted] would be ideal. Denise, my roommate whom I trust, is helping me in this situation. I am determined to assist the authorities in apprehending him and resolving this matter for everyone involved. I am deeply upset and miss connecting with my friends and family. I have approximately [redacted] pictures on my first email account, which I have held for eight years, and [redacted] pictures on my second account, including evidence of his hacking activities and compromised Facebook content. My home number for further communication is [redacted]. I have felt isolated and disconnected for far too long and urgently seek a resolution to this distressing situation. Sincerely, Shannon S. Peri.

I recently faced an issue with my Facebook account being disabled unexpectedly. The situation occurred after falling asleep during a call with my girlfriend on Messenger. Upon waking up to a session expiration notification, I discovered both my Facebook and Instagram accounts had been disabled. Attempts to contact customer service through Facebook's homepage led to receiving another user's account information in Portuguese. I seek assistance in reaching a representative promptly to restore access to my accounts. Please contact me at [redacted] or message me at 1-[redacted] to help resolve this matter efficiently. Thank you.

My Facebook account has been disabled, and I am unable to access my personal photos and memories. I have posted photos of products on various pages, similar to many others who are still active. I am confused as to why my account was disabled without any prior notification, especially when I promptly removed any content that violated policies upon receiving warnings. Numerous users continue to share product images without consequence, which adds to my frustration. I kindly request assistance in recovering my account so I can access my cherished memories. I commit to refraining from sharing product images in the future. Your support and cooperation in resolving this matter would be greatly appreciated. Thank you in advance. - Rupali Chavan

I discovered on January 12th, [redacted], that someone tried to hack my Facebook account under the name Jessica C-nosky Odigwe. After following their instructions to confirm my identity with a picture, I received no further communication from Facebook. My account is currently deactivated, which is incredibly upsetting as it holds memories from [redacted] when I was 22 years old up to now at 33, including moments from my marriage, motherhood, and my business page "Realtor Jessica" linked to the account. I also have an Instagram account under the name Jessica Odigwe (Realtor Jessica) connected to it. I urge the Facebook team to investigate this matter thoroughly as losing this account would be devastating. I am willing to assist with any necessary steps for verification like a live video, selfies, or calls. My commitment to Facebook should not go unrecognized. In the meantime, I have temporarily converted another account named Naijapot to Jessica C-nosky to stay connected. Your attention to this issue is greatly appreciated. Best regards, Jessica Odigwe (C-nosky)

My primary Facebook account, registered under the name Sierra Vennes with the email [redacted], was hacked. The hacker posted inappropriate pictures posing as me. I had this account for a decade before this incident occurred. Despite my attempts to seek help, my requests were disregarded, and the account was only shut down after a friend reported the pictures to remove them. I swiftly took down the images upon being alerted by my thoughtful friends. I treasure those photos as they hold countless memories and showcase my career. Retrieving those pictures is crucial to me, even if I cannot regain access to my profile. The loss of these pictures has deeply affected me, and I am reaching out for assistance. I sincerely hope for a resolution to this distressing situation.

To whom it may concern, My name is Alex Montenegro. Over the years, I have created 2 or 3 Facebook accounts within an 8-year span. Due to difficulty in remembering passwords and emails, I am looking to consolidate my presence on Facebook. I would like to request the permanent deletion of all previous accounts, except for my current one. I am willing to provide links to the profiles for removal and can verify my identity if needed. Some profiles may have different or amusing last names due to my younger age. I appreciate your assistance in removing these old accounts. Thank you.

I made a mistake when I sent my daughter's ID instead of mine for my account. The account is actually under my name, Santos Axl Georgina Margaux, and it is crucial for my business, MGM Offroads and Car Essentials on Facebook. There are numerous transactions and important conversations on Messenger related to my upcoming annulment case, which I urgently need access to. I'm sincerely sorry for the confusion and would like to request the recovery of my account. I am willing to change the name and birthday details to accurately reflect my information. Please assist me in restoring my account as soon as possible. Thank you for your understanding and help.

I believe my Facebook account has been hijacked as I can't log in. When I request a password reset, it says it sends a code to my email, but I never receive it. The email address it mentions is correct and functional. I verified on "Have I Been Pwned" and it indicates my email was compromised. I managed to update my password in Yahoo Mail, so my email is functioning correctly now, but the issue persists with Facebook. Assistance would be appreciated.

Hello! I manage a business Instagram account (@nikiincto) and a business Facebook account (@nikiincto). Since September [redacted], I have used the Hootsuite app to publish content directly to both platforms. However, recently I encountered an issue where Hootsuite is unable to post directly. Upon contacting Hootsuite, I was advised to reconnect my Instagram account. During this process, I need to re-authenticate it with my Facebook business page. The problem arises on Facebook's end. Despite successfully logging in and granting Hootsuite permission to access my data, I receive an error message stating, "We couldn't find the Facebook Page associated with the @nikiincto Instagram business profile." I have ensured that I am logged into the correct Facebook and Admin accounts. Could you please advise me on the next steps to resolve this issue? Thank you!

I am looking to either deactivate or completely delete my Facebook and Messenger accounts due to continuous hacking incidents since November [redacted]. The hacker has been deleting groups I am a part of, adding unknown friends, blocking them, and even accessing my online gaming slots, changing my profile picture and spending my purchased coins. This has become unbearable. I am wondering if there is a way to close my accounts while keeping my progress in online slot games intact. Please contact me at [redacted] or text me at [redacted]. My cell phone plan is currently not active but you can call me at [redacted]. Thank you, Angela S.

I'm seeking assistance as my Instagram account was hacked two days ago and despite my efforts, I haven't been able to recover it. The hacker is now demanding a large sum of money from me. My username is ziadelsissy, and this issue arose after I received an email from what I thought was Instagram, requesting verification by sending a photo of myself holding my ID. Following this, I lost access to my account due to alleged terms violations. I responded to some online questions, and was informed that I would receive an email response. Subsequently, I was asked for €[redacted] to regain access to my account. As a world-class fencer representing the Egyptian Olympic team, Instagram is a crucial platform for me with my followers and fans at stake. I possess screenshots of the fraudulent emails for your reference. Your assistance in this matter would be greatly valued. Thank you for your anticipated help. Ziad Elsissy