Facebook Customer Service Issues

I had one account for my family and friends and another one for work. I mistakenly used the same phone number for both accounts. Suddenly, my main account, which I've had since [redacted], for my family was disabled without any explanation. I assumed it was due to the duplicate phone number, so I deactivated my work account and requested to have my main account reinstated, but I was denied. I believe I have always used my account positively to stay in touch with my family in Jordan while I'm in the USA. I just need assistance to regain access to my main account to reconnect with my family. Thank you for your help. My account is Mohanad Ashour. You can contact me at [redacted] Please review my account to see that it has always been used appropriately for family communication.

I recently accepted a friend request on Facebook, and things quickly escalated to a situation where I shared private content due to manipulation. The individual, supposedly named Manali Toure, is now threatening to expose this private material unless I pay $[redacted] by tomorrow morning. The request seems like a form of blackmail. The name on the Facebook account is Mami Toure, and I'm supposed to send the money to a person named Sarah Ponte in Burkina Faso. I would appreciate any assistance in dealing with this urgent matter promptly. Thank you.

Dear FB Team, I am deeply disappointed to find out that my FB account was disabled on February 12, [redacted]. This account is crucial to me as I have had it for years. I am a licensed Croatian tour guide and it contains valuable contacts and photos. Despite my attempts to recover it, I have been unsuccessful. The case number is [redacted][redacted]. I kindly request your assistance in restoring my account. Due to difficulties logging in during the New Year period, I fear losing all the precious data. I mistakenly opened two new accounts, causing confusion. My original account under the name Đurđica Ramqaj ex Pavlić with a red scarf on my head and a monument of Croatian King Tomislav in the background. My email is [redacted], I reside in Zagreb, Croatia, born on May 14, [redacted]. I have a tourism page called Freelance Tour Guiding and GIFT BAGS BY ĐURĐICA linked to this account. My phone number is +[redacted]47. I kindly ask for your help in recovering my old account and disabling the new ones. The issue arose due to similar accounts sharing the same email and phone number. I am deeply saddened by the loss of memories associated with my original account which I have been using since [redacted]. Your assistance in this matter is greatly appreciated.

There is an individual on Facebook whom many have reported multiple times. She is an adult who spends time on Facebook with numerous followers promoting bullying, harassment, and sexual exploitation. All the content on her profile is stolen, and she presents it as her own. There is a particular post where she asked people to send her pictures of a "hoe" to expose in the comments. The comments included bullying and insults aimed at the individuals in the photos. Additionally, there were sexual images posted, including what appeared to be potentially underage individuals. Despite multiple reports of the content, no action has been taken. Her profile is troubling, as she uses a partial name and perpetuates bullying. It is disheartening that the reporting system has not addressed this issue. I have screenshots of the content for reference. [redacted] Thank you.

There is a Facebook group named "Good times and truth" where the person in charge, Aj Quirke, faces bans from going live on his own account but circumvents this by using his mother's account, Annie Jane Quirke, and his girlfriend's account, Michelle Wilson. This individual is reportedly spreading false information in a group designed to support individuals with mental health challenges. As someone who knows Aj personally, it is evident that his stories are fabricated to manipulate the [redacted]+ vulnerable members, resulting in one suicide attempt. Users who challenge his narratives are allegedly expelled and blocked from the group. Urgent action is needed to address this situation by shutting down the group and removing Aj from Facebook. Your assistance in investigating this matter is greatly appreciated.

Regarding My Facebook Accounts I have two Facebook accounts: one under [redacted] (Major Norton Jr.) and the other under [redacted] also as Major Norton Jr. I recently made changes to my [redacted] account and received an email confirming these changes. However, upon checking, I noticed that the owner had been changed to Larry Norton Jr. I suspect my account may have been hacked in the past 24-30 hours. Kindly review your records as originally [redacted] was associated with Major Norton Jr. Please correct the owner back to Major Norton Jr. instead of Larry Norton Jr. I am unsure if this is a hack or a mistake. Please contact me at [redacted], the number linked to both my accounts. Thank you. Major Norton Jr. [redacted]

Hello, my name is Ahmad Khedr, which is the same display name I use on Facebook. I can be reached at +[redacted]80. I am currently in Dubai, originally from Egypt. I recently discovered that my account has been hacked when I woke up today. Instead of accessing my account, it redirects me to another account under the name Mero Mero. I attempted to reset the password through my Yahoo email, but Yahoo also did not accept the password. When I selected the "forgot password" option, it sent a code to a mobile number ending in 65 that I do not recognize. I have confirmed with my friends that my account is still active on Facebook, but unfortunately, I do not have access to it. The hacker has not posted anything or misused the account so far. I am feeling very frustrated and urgently need to recover my account. I can be reached via WhatsApp at +[redacted]80 or on +[redacted]80. I live in Dubai and am willing to visit your office for any verification required to reclaim my account. Please assist me in resolving this issue promptly. You can contact me at [redacted]

I have recently purchased a new phone and would like to log in to my Facebook account. However, I am not receiving the authorization code sent to my email. After some investigation, I believe there may be a mistake in the email address linked to my account. My current email is [redacted], but I suspect that the email associated with my Facebook account is missing the "[redacted]" part. When I try to use my phone number for access, it leads me to an old account I created years ago. I am concerned about losing access to my account as it holds many years' worth of memories in the form of photos. I would appreciate any assistance in resolving this issue. Thank you.

I have a Facebook ad account for my page, linked to my debit card for automatic payments. Recently, I noticed an unfamiliar transaction charged to my card, not reflected in the billing history. The 10-digit reference number is available. I have verified that no one else has access to my ad account. I suspect unauthorized use of my debit card or an erroneous charge by Facebook. Please assist in identifying the transaction related to the reference number and help determine if my card information is compromised.

My name is Candace Nicholson. On Sunday, 2/10/19, my account was hacked, and I have lost access to it. The hacker changed my password and email, preventing me from logging in. They are sending scam messages to my friends and family, causing great distress. I have urged everyone to report the page to Facebook. This criminal must face consequences for hacking into people's accounts. The privacy settings on Facebook should be more secure to prevent such breaches. Please delete my account or resolve the issue promptly so I can regain access. If this matter is not resolved swiftly, I will have to sever my ties with Facebook and escalate my concerns to corporate.

I received an email that appears to be a scam. Dear Winner, We are delighted to inform you that you are one of the 20 lucky winners who won $1,[redacted],[redacted].00USD in the recent Facebook group promotion. The draw aims to encourage the global use of Facebook. Your name was selected through a random computer search. To claim your prize, please provide your details promptly. Thank you, Roberto Gonzales Promo Coordinator

I recently experienced trouble with my account due to someone signing in from a different device. I had to unblock my account and create a new password, which I successfully did. However, today I unexpectedly got logged out of my session and couldn't log back in using the new password. When I tried to reset the password, I received a code via text but was immediately prompted to set a new password without entering the code. After going through an identity check, I had to change my password again. Despite these efforts, none of the passwords seem to work, leaving me unable to access my account. Just to provide more information, I typically access my account using a Samsung Galaxy S9+.

I am requesting Facebook to verify my identity. I provided my California ID, email address, and unchanged phone number. Despite informing them of identity theft using an old military veteran's ID, I am still facing issues. I have been waiting for two days to regain access to my account and inform people about the situation. I did not accept or confirm any new friend requests within the last five months or a year. Facebook is showing thousands of requests daily since February that I have not approved. It's frustrating when friends reach out about things I did not say. I hope Facebook resolves this quickly as it is causing confusion among my contacts.

I received a concerning message from a profile this morning. After accepting the request, I engaged in a conversation that turned into a video call with mature and sexual content. To my shock, I discovered I was being recorded on one side only. Following this, I received threats to post the video on social media unless I complied. Despite blocking and reporting the profile, they managed to share the video on my page, tag me, and comment on my posts. This situation jeopardizes my career and reputation. I seek assistance in preventing the video from being posted on Facebook and other platforms you oversee. I appreciate any help you can provide. Thank you.

I am experiencing issues with my Facebook News Feed and shortcuts on my desktop computer. While I can view my News Feed, images are not loading properly, and none of the shortcuts are functioning correctly. When I click on a shortcut, it takes me to a page displaying script on the far left side of the page. This problem is not occurring on my tablet or phone. I rely on these shortcuts to access games and groups I am a part of. Even attempting to access games directly through the web address has been unsuccessful. I have already tried signing out and back in, rebooting my computer, and clearing cookies, but none of these actions have resolved the issue.

I am currently managing two Facebook Pages, David Williams Comedy and Elusory Entertainment. Previously, I used my iPhone X to manage them, but I have recently switched to a Windows 10 device. Unfortunately, I am facing challenges as the Facebook app on Windows 10 is less user-friendly. Specifically, when I try to access the Likes, Follows, or Reach for the week under "create an event," it redirects to a blank white page instead of loading the information. This problem is crucial for managing the pages effectively. I would appreciate any advice on how to resolve this issue. Thank you for your help.

I have an injunction against my ex-partner, Kev Orr, who is posting personal and slanderous things about me on his Facebook account. The police recommended that I reach out to you regarding this ongoing issue. The posts have been escalating since last year and are now seriously impacting me, to the extent that I have struggled with suicidal thoughts. The authorities have advised me to contact you to request the removal of these harmful posts and comments. They have also provided me with the contact details of the officer overseeing this case, who is willing to assist. You can reach him at [redacted] The incident reference number is [redacted] - 05/02/19. I am hopeful that you can assist in resolving this by either closing his account or removing the damaging content.

I am currently dealing with a difficult situation involving domestic violence and stalking. Due to safety concerns, professionals have advised me to avoid using Facebook. I have taken their advice and created a profile under the name "Viva" to protect myself from being found. My friends on this platform are only from my new State to prevent any unwanted contact. I have explained my situation to Facebook support and provided necessary documentation to verify my identity. My page is solely used to post pictures of my missing 13-year-old daughter in hopes of finding her. I believe my daughter and her friends may have reported my profile, but it is crucial for my safety to maintain it. Please understand my circumstances and allow me to keep my current FB profile intact.

I'm experiencing issues with Facebook where the page is loading blank, and my settings have been showing up in black for the past few weeks. I need assistance with this problem. Previously, when I forgot my password, instead of helping with a reset, I ended up with 3 new accounts and 2 additional Messenger accounts. Now that I have finally reconnected with my mom and sister, I am struggling to navigate through these issues. Suddenly, in the middle of using the platform, my list of friends will switch back to my old account. Please help me resolve this by ensuring my current account has the most friends listed, even if it doesn't display a profile picture. I wish there was a way to communicate with Facebook support directly like other tech companies. Your assistance in rectifying this confusing situation is greatly appreciated.

There is a sensitive picture circulating on Facebook that deeply impacts me. The image shows a young man in a red, black, and white outfit hanging over a bridge, linked to tax refunds. This young man is my little brother, who struggled with depression. The photo triggers memories of his distressing phone call expressing his desire to end his life, the frantic search in Brooklyn and Manhattan to find him, and the fear we experienced. The photo's context and the hurtful comments and laughter it provokes are distressing as my brother navigates pain, life, and death. As a member of the Army with family and young nieces and nephews, his loved ones are distraught seeing him depicted this way. We urgently seek appropriate action to address this situation and prevent further distress for all involved. This is a genuine plea to respect the seriousness of the issue and avoid revisiting past trauma. Thank you.