Facebook put another account on my account as an alternate I do not know this person...

GetHuman2154302's customer service issue with Facebook from February 2019

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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman2154302's own words
Facebook put another account on my account as an alternate I do not know this person. I can get onto their account and I went down is going down and there's my name they can get on my account. Facebook screwed up. Her name is Carolyn Di Santo. My name is Franny Walters. She needs to be taken off my account and I need to be taken off of her account. I can see all of her private account information and I can change it. She can see all of my private information and can change it. This is really bad.
GetHuman2154302 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman2154302
Feb 7th, 2019 - 4 mons ago
I have an issue with Facebook too
Not resolved
Seen by 1 customer so far
Similar issue to 324410 others
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Timeline
GetHuman2154302 started working on this issue
Feb 7th 2:21pm