I got a new iphone and my Code Generator was not saved to the new phone before being wi...

GetHuman-brealpur's customer service issue with Facebook from February 2019

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The issue in GetHuman-brealpur's own words
I got a new iphone and my Code Generator was not saved to the new phone before being wiped from my old phone. Usually when I login to Facebook on a new device, Facebook will send me a confirmation code to my cellphone number by SMS message - I have tried this about a dozen times over longer than a ** hour period, and am not receiving any codes to my phone. I have received a code via email multiple times, being the same code each time (******), but when I enter it, it tells me I have entered too many codes and to try again later - I have also tried this about a dozen times. I have uploaded a photo of myself holding a picture with a code on it, three different times. I have not received anything about it, and still I can not get into my Facebook account. I have access to my phone (***-***-****) and also have access to my email @ *****@***.com . I have checked with AT&T (my cell service provider) to make sure my service is working and able to receive SMS messages, which it is, yet I am not getting anything from Facebook. I have never had this problem before, and am extremely frustrated. I have been a Facebook user for very many years, and have important things on my Facebook. Please help me access my account!
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Customer service issue
Reported by GetHuman-brealpur
Feb 7th, 2019 - 4 mons ago
I have an issue with Facebook too
Not resolved
Seen by 35 customers so far
Similar issue to 323878 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License